Pride Landscape & Design

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Frequently asked questions

These garden design FAQs cover the questions we hear most often, which usually come down to the same thing: what’s actually involved, and what can you expect. We’ve answered them as clearly as we can below. If something isn’t covered here, just get in touch.

Working with us

It depends on the size and complexity of the work. Once we’ve visited the site and understood the scope, we’ll give you a realistic timeframe before anything is agreed. We build in some flexibility for weather, because working outdoors in Britain means being honest about that from the start.
Yes. We provide a one-year warranty on all workmanship and ten years on materials. If something isn’t right, we’ll sort it.
Yes, we include waste removal in your quote. When we leave, the site will be clean and tidy. You won’t need to arrange anything separately.

That’s a normal part of the process. We’ll talk through your options during the design stage and, where it helps, bring samples so you can see and feel them before committing. 

There’s no pressure to decide quickly. Getting the materials right matters for how the garden looks and how long it lasts, so we take the time to get it right.

Not usually. As long as we have access to the site, power and water, we can get on. We’ll keep you updated as the project progresses and flag anything that needs a decision from you.
We typically start around 8am and work through until the light goes. If the hours don’t suit your situation, we’re happy to talk it through and agree something that works for both sides.
We take care on site, but we also carry full public liability insurance up to £10 million. If something is damaged, we take responsibility and put it right. That’s not a small print commitment, it’s just how we work.

Planning, insurance and site safety

It depends on the materials and how water drains from the surface. Permeable surfaces, such as gravel, block paving with open joints, or porous asphalt, generally don’t require permission.

If you’re using an impermeable material and the area is over five square metres, you’ll likely need to apply.

The rules came in back in 2008 and apply to front gardens specifically. If you’re not sure where your project sits, we can talk it through before you commit to anything.

Yes. We carry public liability insurance up to £10 million. If anything is damaged during the project, we take responsibility and put it right.

Insurance is worth checking with any contractor, but it’s only part of the picture. It covers what happens if something goes wrong. What matters more is whether a company is working safely to begin with.

We hold full health and safety documentation as standard: policy documents, risk assessments, method statements and COSHH assessments. If you’d like to see any of these before work starts, just ask.

We build health and safety into every project.

Our team are trained to identify risks before work begins, and we actively encourage them to flag anything that doesn’t feel right, even if it means pausing a task.

That includes near misses, things that nearly went wrong but didn’t. We treat those as seriously as actual incidents, because that’s how you stop problems before they happen.

We provide all protective equipment to British Standard, and we review our training on a rolling basis so it stays current.

Wildlife pond with low-level planting, golden gravel and scotch cobbles set within a traditional country garden in Retford.

Still have a question?

We’re happy to talk things through with you.

Get in touch